Refund Policy

Our refund policy is as follows:

Refunds and returns

All sales are final. We will only issue a refund if your book is delivered in a badly damaged state, if there is a print defect with the interior pages of the book, or if your book wasn't delivered. Please see the following terms for more details:

What if my book has a print defect on the interior pages?

It's rare, but sometimes print defects occur. In the unlikely event your book has any missing pages or print defects, please send us an email to book [at] roomfive [dot] net and include a photo(s) of the defects, and we’ll take it from there.

What if my book is badly damaged in transit?

We package the book in a sturdy 'stay flat' mailer, which should protect the book against damage. However, the book travels a long way to get to you — as such, a small amount of damage is unlikely, but not impossible. We do not offer refunds for minor wear and tear to the cover or edges of the book — this sadly comes with the territory of postal delivery. In the unlikely event your book is badly damaged in transit, please send us an email to book [at] roomfive [dot] net and include a photo of the book and packaging, and we’ll take it from there.

What if my book never arrived?

It's unlikely, but sometimes the postal service fails to deliver. Please bear in mind that deliveries in the United States can take up to 2 weeks and internatonal deliveries can take 1-5 weeks. And in some countries, deliveries can be delayed by slow customs processing. When you order your book, you will get a tracking code from USPS. If your book hasn't arrived after 1 month (United States) or 2 months (international), then please send us an email to book [at] roomfive [dot] net and we will issue you a refund.

What is covered in a refund?

Any refunds we issue are only for the price you paid for the book. We do not refund any shipping costs you paid, as we're not responsible for the delivery of the book, USPS are. If you wish to recoup any losses on shipping costs, you can reach out to USPS.

Any further questions?

Please email us at: book [at] roomfive [dot] net

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