Shipping is complicated! Let’s cover some FAQs and the nitty gritty of shipping costs, timelines, and customs:
eBooks you will receive instantly upon payment. Paperbacks, we will do our best to process your order as fast as possible. Orders in the United States may take 1-2 weeks, where international orders may take 1-4 weeks. If you can't wait to get started reading the book, then we recommend the discounted package of the paperback and eBook. discount
Oh no! If you entered the wrong shipping address at checkout; email us as soon as possible at book [at] roomfive [dot] net. If we haven’t already shipped the book, we can amend the address. If we’ve already shipped the book, there’s nothing we can do, sorry.
All books are shipped from Los Angeles, California. Our domestic shipping costs are based on the cost of us shipping the package to you, including the cost of packaging and a small handling fee.
All books are shipped from the United States. We genuinely want to place this book in hands all around the world, but sadly, shipping internationally is expensive! To that end, we have absorbed some of this cost, which is reflected in a reduced international shipping rate (at checkout). Shipping carriers inform us that orders to Europe can take 1-3 weeks to be delivered, and outside of Europe can take 1-4 weeks. In rare circumstances, shipping can take over 1 month — particularly for remote destinations.
We have taken every step we can to declare what the package (we ship) contains, including its value and the appropriate “HS (Harmonized System) code”, which tells the customs officers in the receiving country how they should process it. It’s our understanding that books are usually not subject to duty charges, but we can't guarantee your country's customs won't charge you. If they do, the customer is responsible for paying any duty charges upon receipt. This sounds mean, but it's standard practice.
International duty charges are frustrating. We can’t get around them, but we can offer you a free eBook if you are charged. If this happens to you, please reach out to us at book [at] roomfive [dot] net, send us your proof of customs charge and payment, and we'll send you a free eBook.
Please see our refund policy.
Please see our page about shipping and customs.
Please email us at: book [at] roomfive [dot] net